Treat an unexplained gas smell as a possible leak. Do not wait indoors to judge how strong it is, search for the source, test a fitting or attempt a repair. Do not light a flame or operate electrical switches. Make the emergency call from outside the building.
These instructions follow ATCO’s natural-gas emergency guidance. A repair booking does not replace an emergency response.
Call ATCO or 911 from outside first. After responders confirm it is safe, arrange qualified repair service. Gas piping, connectors and appliance parts can require different work and credentials. Confirm who is qualified for the specific job before approving it.
No. A smell cannot tell you whether the problem is an igniter, valve, connector or gas pipe. Once the emergency is resolved, tell the qualified technician when and where you noticed it. Do not keep using the stove or test fittings yourself.
Once safe, note whether the smell occurred during lighting, during cooking or with the appliance off, and whether a burner had recently gone out. Do not recreate the fault to collect this information.
Contact Freedom Appliances at (403) 889-6068 after the emergency has been dealt with. Confirm the scope of the repair, the required gas-work credentials and an available appointment before proceeding.
For non-emergency background, see our guides to a gas burner that will not ignite, continuous burner clicking, and yellow flames. If you smell gas while reading or checking an appliance, stop and follow the emergency instructions above.
The $49 appliance service call is applied toward a repair. It is not a gas-emergency quote or a promise that a particular repair can be completed. After the hazard is resolved, confirm who can do the work and ask for the full quote. See our repair cost guide.
Leave first. Do not stay inside to collect the model number or examine the stove. From outside, contact emergency help and describe what you already noticed. Arrange a normal repair visit after the immediate hazard has been addressed.
Same day service • Red Seal certified • $49 service call