Treat an unexplained gas smell as a possible leak. Do not wait indoors to judge how strong it is, search for the source, test a fitting or attempt a repair. Do not light a flame or operate electrical switches. Make the emergency call from outside the building.
These instructions follow ATCO’s natural-gas emergency guidance. A repair booking does not replace an emergency response.
Call ATCO or 911 from outside first when gas can be smelled. Emergency responders assess the immediate hazard. After they confirm it is safe, arrange the appropriate qualified repair service. Gas piping, connectors and appliance components can involve different work and credentials; confirm who is qualified to perform the particular job before authorising it.
No. A smell alone cannot identify an igniter, valve, connector or supply-pipe fault. The timing and location may help a qualified technician investigate after the emergency is resolved, but they are not a reason to keep using the appliance or carry out a leak test yourself.
Once safe, note whether the smell occurred during lighting, during cooking or with the appliance off, and whether a burner had recently gone out. Do not recreate the fault to collect this information.
Contact Freedom Appliances at (403) 889-6068 after the emergency has been dealt with. Confirm the scope of the repair, the required gas-work credentials and an available appointment before proceeding.
For non-emergency background, see our guides to a gas burner that will not ignite, continuous burner clicking, and yellow flames. If you smell gas while reading or checking an appliance, stop and follow the emergency instructions above.
The advertised appliance service call is $49, applied toward a repair. This is not a quote for gas-emergency work or a guarantee that a particular repair can be performed. Ask for the scope and full cost after the fault and required qualifications have been established. See the Calgary appliance repair cost guide.
Same day service • Red Seal certified • $49 service call