Gas Range Uneven or Yellow Flames in Calgary

An uneven gas flame needs a careful check. Its appearance alone cannot tell you whether the burner is working safely.

What details help identify the problem?

When it is safe, tell us which burner changed and whether the problem began after cleaning or servicing. Do not relight it just to take a video.

What can I check safely?

Stop using the affected burner. Do not adjust jets, valves or gas fittings. If you smell gas, leave and call ATCO or 911 from outside.

What we confirm before the repair

Qualified service needs to check the burner and its gas and ignition conditions. We confirm the work needed before recommending cleaning, adjustment or replacement.

Is the flame change confined to one burner?

Report the burner position, whether the change began after cleaning and any soot or gas odour already noticed. Do not adjust gas components or keep operating the burner for comparison. Follow the site's emergency guidance if gas is smelled, then tell us what you already noticed.

How do I request a diagnosis?

Send the full model number, the symptom and any displayed code when you request a visit. The $49 service call is applied toward the repair; confirm the full quote before authorizing work. See the repair cost guide for questions to ask.

If you smell gas: leave the building immediately. Do not operate lights, switches or appliances. From outside, call ATCO at 1-800-511-3447 or 911. Do not re-enter until it is declared safe.