Gas Burner Won't Ignite in Calgary

One gas burner failing to light is different from every burner failing. Clicking without a flame does not tell us which part needs replacing.

What details help identify the problem?

Tell us whether the fault followed cleaning or developed over time. Describe what already happened without trying to reproduce an unsafe ignition.

What can I check safely?

If you smell gas, leave and call ATCO or 911 outside. Otherwise use only the manual's owner-care steps with the appliance off and cool.

What we confirm before the repair

Qualified service checks ignition and fuel conditions before recommending a repair. The same caution applies to a range, stove or separate gas cooktop.

Is there clicking without ignition?

Describe what happened during normal use before the stove was stopped: whether ignition clicked, whether one burner or several failed and whether the issue followed cleaning or a spill. Do not keep attempting ignition. If gas is smelled, leave and follow the site's gas-emergency instructions before arranging a repair.

How do I request a diagnosis?

Send the full model number, the symptom and any displayed code when you request a visit. The $49 service call is applied toward the repair; confirm the full quote before authorizing work. See the repair cost guide for questions to ask.

If you smell gas: leave the building immediately. Do not operate lights, switches or appliances. From outside, call ATCO at 1-800-511-3447 or 911. Do not re-enter until it is declared safe.