One burner failing is different from the whole cooking surface losing heat.
One burner failing is different from the whole cooking surface losing heat. Coils, radiant glass and induction models need different checks.
Tell us the stove type, whether the indicator lights and whether the other zones or oven work. Mention a spill or preceding arcing.
Stop using a burner that arcs or heats unpredictably. Follow the manual's owner checks and do not probe a powered connection.
We check the affected heating position and controls before choosing an element or another part.
List the affected cooking zones and whether the oven and other burners still work. Identify a coil or smooth-top design from the model or normal appearance. This is more useful than assuming the visible element is the only possible cause; do not remove covers to test it.
Send the full model number, the symptom and any displayed code when you request a visit. The $79 service call is applied toward the repair; confirm the full quote before authorizing work. See the repair cost guide for questions to ask.
If you smell gas: leave the building immediately. Do not operate lights, switches or appliances. From outside, call ATCO at 1-800-511-3447 or 911. Do not re-enter until it is declared safe.
same-day service • Red Seal certified • $79 service call