Stove Burner Won't Turn Off in Calgary

Continued heating after switching off needs attention. Residual heat is different, but touching the surface is not a safe way to check.

What details help identify the problem?

Tell us the control position, indicator state and whether heat kept increasing. Note whether the stove is gas or electric.

What can I check safely?

Keep clear and follow safe shutdown guidance. If you smell gas, leave the building and call ATCO or 911 outside.

What we confirm before the repair

We find the cause of unintended heating before the stove returns to use. A new knob alone may leave the underlying fault in place.

Is the surface still hot or visibly heating?

Describe what was already observed after switching the zone off, distinguishing lingering heat from continued active heating. Do not test the surface by touch or leave it operating. Follow the existing shutdown guidance and tell the repair company which zone and control setting were involved.

How do I request a diagnosis?

Send the full model number, the symptom and any displayed code when you request a visit. The $49 service call is applied toward the repair; confirm the full quote before authorizing work. See the repair cost guide for questions to ask.

If you smell gas: leave the building immediately. Do not operate lights, switches or appliances. From outside, call ATCO at 1-800-511-3447 or 911. Do not re-enter until it is declared safe.