Uneven cooking may involve the pan or its contact with a coil, as well as the stove.
Uneven cooking may involve the pan or its contact with a coil, as well as the stove. One poor result is not proof of a failed element.
Tell us which position is affected, the pan size and heat setting. Mention arcing or heat that cuts in and out.
Follow the model's cookware guidance. Do not touch a hot coil or inspect a live connection; stop using a position that arcs.
We check cookware contact, the element, its connection and control before recommending a repair.
Describe the affected coil position and whether the problem appeared with a particular pan. If the coil is visibly damaged, stop using that zone. Include the stove model and existing observations rather than bending the coil or testing electrical contacts.
Send the full model number, the symptom and any displayed code when you request a visit. The $49 service call is applied toward the repair; confirm the full quote before authorizing work. See the repair cost guide for questions to ask.
If you smell gas: leave the building immediately. Do not operate lights, switches or appliances. From outside, call ATCO at 1-800-511-3447 or 911. Do not re-enter until it is declared safe.
same-day service • Red Seal certified • $49 service call