Cracked Glass Cooktop or Stove Surface in Calgary

Cracked stove glass is more than a cosmetic problem. Keep the appliance out of use until the damage and repair options are checked.

What details help identify the problem?

Send the model number and a photo taken safely while the stove is off and cool. Tell us whether an impact caused the crack.

What can I check safely?

Do not try glue or filler repairs and keep clear of sharp edges. Do not use the remaining burners to test the surface.

What we confirm before the repair

We check replacement-glass availability and any damage below the surface before comparing the repair with replacement.

Where does the crack cross the cooking surface?

Stop using a cracked cooking surface. A photograph taken with the stove off can show whether the crack crosses one zone or extends to the edge, and the model number helps identify the matching glass. Do not assume cosmetic filler restores the surface or that a similar-sized replacement fits.

How do I request a diagnosis?

Send the full model number, the symptom and any displayed code when you request a visit. The $49 service call is applied toward the repair; confirm the full quote before authorizing work. See the repair cost guide for questions to ask.

If you smell gas: leave the building immediately. Do not operate lights, switches or appliances. From outside, call ATCO at 1-800-511-3447 or 911. Do not re-enter until it is declared safe.