A spin thump, a scrape during washing and a drain hum need different checks.
A spin thump, a scrape during washing and a drain hum need different checks. The sound alone is not enough to identify a failed bearing.
Tell us the cycle stage and whether the washer also moves, leaks or leaves clothes wet. Mention a recent move or installation.
Pause the cycle and follow loading instructions. Do not keep a violent spin running to record a video.
We find whether the sound comes from the drum, suspension, drive, drain or installation before quoting a repair.
Describe whether the sound is a low rumble, a repeated knock or a scraping noise, and whether it happened during wash movement or fast spin. Mention if it began after moving the washer. Do not run a shaking or grinding appliance for a recording; describe the noise already observed.
Send the full model number, the symptom and any displayed code when you request a visit. The $49 service call is applied toward the repair; confirm the full quote before authorizing work. See the repair cost guide for questions to ask.
same-day service Β β’Β Red Seal certified Β β’Β $49 service call