A smell near a washer may come from residue, retained water or the building drain.
A smell near a washer may come from residue, retained water or the building drain. The drum is not always the source.
Tell us when it smells strongest, whether water remains and which detergent and programs you use. Mention drainage changes.
Use only the model's cleaning method and products. Never mix household cleaners for a stronger treatment.
We check persistent odour together with any drain or leak problem. More cleaning cycles will not fix a blocked drain or failed part.
Describe when the odour is strongest: opening an unused washer, after a wash or near the room's drain. Include the detergent type and any cleaning cycle already completed according to the manual. Drain odours and visible residue around a door seal should be reported separately.
Send the full model number, the symptom and any displayed code when you request a visit. The $49 service call is applied toward the repair; confirm the full quote before authorizing work. See the repair cost guide for questions to ask.
same-day service Β β’Β Red Seal certified Β β’Β $49 service call